Refund policy

We offer a 14 day, no questions asked, and 100% money back guarantee on all orders.

If you aren't completely satisfied with your purchase, contact us within 14 days of receipt of your order for either a refund to your original payment method, a replacement of your original item, or an exchange for another item.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email thegrumpypetbrooklyn@gmail.com and our customer service team with respond within 24 hours to process your return. Please note shipping charges are non-refundable and customers are responsible for postage on returned items. Refunds will be processed within 5 business days of receipt of a returned item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thegrumpypetbrooklyn@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You will be automatically refunded to your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If more than 10 business days have passed since we’ve approved your return, please contact us at thegrumpypetbrooklyn@gmail.com.